Refund policy

Refund Policy

We want you to be happy with your purchase. If something isn't right, here's how our return process works.

Return window
You may request a return within 7 days of receiving your order.

Condition of items
Items must be unused, unopened, and in their original packaging to be eligible for a return. (This is a standard assumption for filament/tool retailers — please confirm or adjust if your actual condition requirements differ.)

How to start a return
Contact us on WhatsApp at +961 70 818 966 with your order number and reason for return. We'll guide you through the next steps.

Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived defective or incorrect.

Refunds
Once we receive and inspect the returned item, we'll process a full refund to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 7 days via WhatsApp and we'll make it right at no extra cost to you.